Frequently Asked Questions
Click the questions below to show common questions and answers.
+ What kind of roofs can you work on?
We work on asphalt shingle, cedar shingle, metal roofs, flat roofs and low slope roofs.
If you have an asphalt shingle or cedar shingle roof, we typically repair or fully replace your roof.
If you have a metal or flat roof, we typically restore them with a Coklin flat roof coating. This is much more cost-effective and has the same lifespan as a full flat roof replacement.
Depending on your roof and your needs, we may be able to accomodate related work such as gutter replacement, siding replacement, or chimney repair.
+ I don’t live in town, will you still work on my roof?
Absolutely. We serve the communities surrounding Moscow Idaho and Pullman Washington.
+ How much does a roof inspection cost?
Everything we do is with the ultimate goal of protecting homes and homeowners. We believe that the better informed you are about your roof, the better prepared you are to care for your home. Because of this we don’t charge for roof inspections.
+ How long does a roof inspection take?
A roof inspection takes 20 to 30 minutes. That includes time to:
- walk your roof (when possible)
- thoroughly check for leaks and other issues
- take photos
- show you anything that requires immediate attention.
+ Do I need to be present for my roof inspection?
You do not need to be present, but we prefer having you there so we can show you photos of anything we find. After we inspect your roof, we prepare a full report with plans to address any issues we find.
+ How will your employees behave at my home?
Many homeowners are concerned about "rough around the edges" roofers having access to their home.
When you wave hello to our master roofer Bruce you’ll get a friendly smile and a wave back (really, try it when you see him).
- Our employees are respectful and cheerful.
- We love talking about roofing and are happy to show you how the work we’re doing protects your home.
- We don’t play loud or angry music at our job sites.
- We show up when we say we will.
- We’re respectful of you and your home.
+ How experienced are your employees?
During the inspection and installation process you may be in contact with Mark, Nethaniel, or Bruce.
Mark and Nethaniel have both owned their own general contracting and roofing companies and have over 50 years of experience between them spanning every aspect of roofing and construction.
Our lead installer, Bruce, is a master roofer with over 27 years of installation experience on shingle, cedar, metal, and flat roofs.
+ How old should my roof be before I start worrying about it?
An asphalt shingle roof typically starts leaking after 15 to 20 years. Flat roofs typically start having issues around the 12-15 year mark.
However, this is largely dependent on how well it was installed and the quality of workmanship. If your roof was installed poorly, it is more likely to fail sooner than a well installed roof. If you're concerned about your roof, please schedule an inspection or read this Roofing Inspection Checklist to look for problems yourself.
+ Should I have my roof inspected?
If you haven't had it inspected in the past few years, it's a good idea to schedule a free roof inspection. We want you to get as much life as possible out of your existing roof, so catching minor problems when they're easy to repair is a great way to prevent more expensive repairs down the road.
If your roof is newer or if you aren't already aware of any problems with your roof, we recommend taking 10 minutes to inspect your roof yourself using this roof inspection checklist.
+ Can I inspect my roof myself?
You can download this roofing inspection checklist that shows you what to look for on your roof.
However, if you have any concerns about your roof or see any problems we recommend scheduling a free professional inspection.
If your roof is newer (< 10 years old for asphalt shingle roofs, or < 8 years for flat roofs) it’s a good idea to check the rubber boots around pipes. They usually wear out first and can be repaired quickly and inexpensively.
+ I have kids and a dog at home, is that a problem?
We are happy to make accomodations for pets and children.
+ How much does a roof replacement cost?
We like to perform an inspection before giving you an accurate quote so that you know what problems are occuring and why they are important. There are too many variable to give you a quote in good faith without seeing the roof firsthand.
If you're comparing bids between different roofing contractors, consider:
- The skill and experience of their installers
- The level of accountability they hold for their work
- The quality of their materials and warranty
If cost is a concern for your new roof, please give us a call and we'll see what we can do to help. Often we can extend the life of your roof with relatively inexpensive repairs.
+ How long does a roof replacement take?
A typical asphalt shingle roof takes less than a week to replace from start to finish. This includes several days to tear off and dispose of the existing roofing material, repairing or replacing any damaged sheeting on the roof deck, preparing and installing new roofing material, and cleaning your property of any roofing debris to leave it cleaner than when we found it.
A typical flat roof takes several days to prepare the surface of your roof, repair the existing membrane, and apply a coating that seals and waterproofs your entire roof.
+ How does my roof work, anyways?
You can learn more about how each element of your roofing system works together on our “Free Roof Tips” page.
+ How should I choose a roofing contractor?
When you’re choosing a roofing contractor, there are several steps to take:
- Check out what their customers are saying about them.
Many roofing contractors run fly-by-night operations and travel around the country knocking on doors, using high pressure sales tactics to pressure homeowners into paying for work they don’t need. Others are unprofessional and won’t return your calls, don’t provide thorough quotes, and won’t guide you through the process. Check their reviews on Google and sites like Houzz to see if there are any red flags you should be worried about.
The fact that companies like that exist is why we started Rolling Hills Roofing. We believe that homeowners in the Moscow / Pullman area deserve better. We aim to make every roofing job easy for homeowners starting with a thorough and no-pressure inspection of your roof, plus thoughtful and ethical guidance on what is best for you and your home.
- Make sure they are registered and insured.
If an accident happens on your roof and your roofing company doesn’t have the proper insurance, you would be held liable for the cost of medical bills and damages. Your roofer should be able to provide a copy of their license and will be upfront about their registration and any certifications they hold..
Rolling Hills Roofing is fully licensed and insured, As a GAF Certified Contractor we’re trained with up to date industry information on the best way to restore or replace your roof. You can rest easy knowing that the job will be done quickly and safely by qualified professionals.
- Make sure they offer an extensive warranty on their work.
If your roof leaks or something goes wrong in a few years, your roofing company should come out and fix the issue free of charge. Make sure that your roofing company backs their work and acts with honesty and integrity.
We offer a 10-15 year warranty on all of our flat roofs. As soon as we work on a roof, we “own it” and hold ourselves responsible for the quality of our work and the safety of your home. If any issues arise with your new roof, we will come out and make things right.
We offer a 50 year limited warranty on all of our asphalt shingle roofs. We use high quality GAF shingles with extra nails holding down each shingle to gain a warranty against damage from high winds, something that is necessary here on the Palouse. As soon as we work on a roof, we “own it” and hold ourselves responsible for the quality of our work. If any issues arise with your new roof, we will come out and make things right.